Our methodology allows us to support systems of all complexities and sizes and to manage every inquiry without fail.
Before delivering the your newly designed and developed website, Pixo will have written and provided full content author documentation on how to update and maintain the content on your site. This documentation acts as a reference for your staff that will be editing and customizing the website’s features.
Pixo will then conduct a training session, which will include everything that your content authors and site administrators need to know to manage all types of content, add pages, rearrange menus, upload and place images, upload and/or link to media, manage user logins, and so much more.
When using a modern CMS it is critical to routinely apply security updates for the core system and modules and to have technical assistance available to solve oddities and bugs that inevitably arise. In addition to technically maintaining the WordPress site, we provide phone and email communication to answer questions and provide support for your trained content authors and site administrators.
Through our Help Desk, your staff will have a real human on call and available by email for live support when something is acting unusual on the website or when they are trying to figure out how to do something they have never done before or they forgot how to do.
Pixo provides unlimited help desk and support services with one business day response time. We offer three tiers of maintenance plans based on the level of support your organization may need.
We also provide annual Support and Maintenance plans for websites — whether Pixo built them or not — and we can step in at any point. Our customers range from those who are in critical need of addressing site downtime, to those worried about security vulnerabilities, to those who know their site has been neglected and needs a tune-up.